Tuition Payment Center

91猫先生

Nelnet Set-Up/ FAQ'S

Students: Set up/access your Nelnet account:

How do I access my Nelnet Account for the first time?
Answer:  The steps for creating a student Nelnet account are:
  1. Log on to your my91猫先生 account
  2. Click on Student Financial Services
  3. Click on “Go to My Nelnet Account” (upper right-hand side) Arrive at the Create Account Page. The contact information used to set-up the Nelnet account will automatically populate on this page. Verify that everything is correct. Other than providing additional email addresses, do not make any demographic changes in Nelnet. This information does not get transferred back to the student information system at 91猫先生. If you need to change any demographic information, log into my.geneva.edu.
  4. Click "Next"
  5. In order for Nelnet to verify your identity during a phone conversation, you will need to create two security questions and answers. You will also be required to set up a “Pin Number” as well.
  6. Click "Submit"
  7. Arrive at “Home Page” in Nelnet.  You have now completed setting up a Nelnet account.
How do I add an authorized party (parent) to my Nelnet account?
Answer: For anyone such as a parent or other party to make ACH or credit card payments, the student (who has already setup their Nelnet account) must designate that individual as an “authorized party” in Nelnet.  The instructions for designating an authorized party are:

Designating an Authorized Party

Please note:  Parents do not receive notifications of billing statements unless their students have established shared access accounts for them.  This is in compliance with The Family Educational Rights and Privacy Act (FERPA.)

Video: Family Educational Rights and Privacy Act

  1. From the Nelnet Home Page, click “Add an Authorized Party”
  2. Enter the First Name and the Last Name of the person to be authorized
  3. Check the box that says “Include the details that make up my balance” (If this box is not checked, the authorized party will not be able to see any details that make up account balance; just the balance due)
  4. Create an “Authentication Question” and “Answer”.  The authentication question will be emailed to the authorized party to set up their access to the account.  (Make certain they know the answer to the authentication question.)
  5. Enter an email address for the authorized party (Ensure it is current and correct)
  6. Click “SAVE” (An email will be sent to the authorized party to set up Nelnet access)
  7. Once the authorized party has setup their account, they will have a website link that they can use to view the student’s account, make electronic payments or setup a payment plan.

Video: Setting up an Authorized Party


Other important questions:

How do I sign up to receive my refund via Direct Deposit?
Answer:

Video: How to Enroll in Refunds

Video: Enrolling in Mobile Alerts for Refunds

  1. Log into your Nelnet Account via access through My91猫先生. If you have not set up your Nelnet account and are a first time user, log into My91猫先生 and click "Student Information", then "Student Financial Services" on the main navigation to set up your account.
  2. Click on "Manage Refunds"
  3. Your profile information will be imported from your My91猫先生 account. You may not edit this information.
  4. You may add an additional email address to receive notification when your refund has been processed. Click Next.
  5. Click on Bank Account (Direct Deposit). This is the only option available.
  6. This will open the Bank Account (Direct Deposit) Window. Enter the following information:
  7. Account Holder Name
  8. Bank Name
  9. Check Account Type
  10. Routing Number **(Must be Routing Number from Check and NOT Deposit Slip!)
  11. Account Number
  12. CLICK Save

You have now registered to receive your refund from 91猫先生 by Direct Deposit into your account.

If at any time your account information changes it is your responsibility to make sure you edit your account information. Failure to keep your account information current will result in your refund being delayed and/or processed by paper check.

Video: How to Edit Your Refund Profile

How do I enroll in a payment plan?
Answer: Payment plans are available for domestic students in Traditional Undergraduate Program, international students in their second semester, Online Degree Program, Graduate Programs, and students enrolled at GC Pittsburgh Campus (CUBM). A payment plan can be set up by the student or by an authorized party. Payment plan payments can only be made by ACH or credit card; they can no longer be made by check . If using a debit or credit card, a 2.85% convenience fee will be charged by the card processor.
 
Your bill and payment options are on a semester by semester basis. If you are utilizing payment plans, you will need to enroll in a new plan for each semester.

Setting Up A Payment Plan

Video: Setting up a Payment Plan


  1. Log into the Nelnet account either as a student or authorized party
  2. From the Home Page, click “Set up a Payment  Plan”
  3. Arrive at the “Welcome Page” of the payment plan set-up; Click “Begin”
  4. Arrive at the Contact Information Page

The information used to set-up the Nelnet account will automatically populate on this page. Verify that everything is correct. Do not make any demographic changes in Nelnet because this information does not get transferred back to the student information system at 91猫先生. 

  1. To receive payment reminder emails, check “Please send me email payment reminders”
  2. Check “Use Email for correspondence” to receive payment confirmations and correspondence; click “NEXT”
  3. Setup your 2 security questions.
  4. Click on the radio button next to the payment plan in which you would like to enroll; click “NEXT” Please note: Payment plans can only be set up for the full remaining balance due. You do not have the option to choose a lesser amount for your plan.
  5. You can select the business day that the payment is deducted from your bank account.
  6. A message screen will notify you that there is a “Nonrefundable Enrollment Fee” to participate; click “OK”.  A $30 fee per semester will be charged to your credit card or bank account via ACH at the time you set up the payment plan.  
  1. Click on the drop-down button and pick your payment set-up type

Payment plan payments will be automatically deducted from the account you designate.  The only forms of payment accepted are ACH transfer or credit card. No checks will be accepted.

  1. On this screen, add your account information; Click “SAVE”
  2. This Web page displays the account you just set up and the amount due that day, which is the enrollment fee of $30; Click “NEXT”
  3. This Web page displays your payment schedule and dates when payments will be deducted from your designated account; click “NEXT”
  4. Arrive at the “Review and Authorize” Web page. Review your payment plan and ensure that all of the information is correct
  5. Read the “Terms and Conditions”; Check “I have read the Terms and Conditions of this payment plan”
  6. Click “Authorize”
What are the payment dates and details for the payment plan?
Enroll in Payment Plan 2026-2027 Payment Plan Options
Payment Methods: Automatic bank payment (checking account only) or credit card/debit card (an additional convenience fee of 2.75% will be assessed)
Payments are locked into your bank account two business days prior to payment date selected.
 
Cost to Participate: $25 enrollment fee per semester, $30 returned payment fee if a payment is returned.
If your payment plan payments are returned or your plan is terminated for any reason the student account will be delinquent and result in an A/R Hold placed on the student account.  The full student account balance is then due immediately.

What are Student Choice Refunds?

Answer: Student Choice Refunds is an additional service through Nelnet that will allow students to receive their refund by ACH into their bank account rather than by check. It eliminates waiting for the check to arrive through the mail and having to go to the bank to deposit it. Students can enroll for this direct deposit option through their NelNet account.
How do I change banking info for Student Choice Refund?

Two Factor Authentication in Student Choice Refunds

The National Automated Clearing House Association (NACHA) is requiring institutions that allow for ACH refunds to provide two-factor authentication beginning in 2020.

91猫先生 requires a second authentication when students need to make changes to their banking information for the purposes of the ACH refund method. With two factor authentication enabled, users will be sent an email to their 91猫先生 email address with a code they must enter before being allowed to edit their ACH banking information.

Authorized parties will be required to set up Two Factor Authentication as well. 

Two factor authentication is a simple step that adds an extra layer of security and helps protect student's data.

With two factor authentication enabled, when a user selects Edit Refund Method, they will be taken to the authentication page to enter the code.

Incorrect and expired codes

By default, a code can be entered incorrectly three times. After the third attempt the code becomes invalid and a new code must be emailed to the user. If a user enters an incorrect code, the following message will appear.

Authentication Form Error

Authentication-form-code-not-found




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